Refund and Cancellation Policy
The registration/renewal fee paid per application is generally non-refundable once submission is successfully completed. This policy explains the specific cases where cancellation or refund may be applicable.
Non-Refundable / Non-Cancellable
- Applicant changes their mind after payment — fee once paid is not refunded.
- Wrong selection of establishment category or grade at the time of submission — responsibility lies with the applicant; fee is not refunded for self-submission errors.
- Applicant found ineligible on inspection or verification — the application is rejected; fee already paid is non-refundable.
- Duplicate application raised for the same establishment does not qualify for cash refund.
- Failure to complete supporting document/voluntary discontinuation — incomplete submissions are not eligible for refund.
Refund Eligible / Special Cases
- Duplicate payment — if the same application fee is charged more than once due to a technical error.
- Technical or payment gateway error — if money is deducted from the applicant's account but the application/payment record does not reflect successful submission.
- Failed transaction with bank reversal — if payment is deducted but later reversed/returned by the bank, no separate departmental refund is required.
Refund Process
Verification
Refunds are not based on individual discretion; every confirmed request by the applicant is examined against payment gateway records.
Refund Mode
All refund requests require verification of the transaction from the payment gateway.
Processing Time
Approved refunds are initiated within the prescribed departmental timeline of receipt of duly verified request; processing time depends on the bank/payment gateway.